FAQ

FAQ – Frequently Asked Questions

  1. What is EuroOffice?
  2. How is EuroOffice different to LibreOffice?
  3. How can I get EuroOffice?
  4. What extensions do you provide and what are the supported platforms?
  5. How do I use the extensions?
  6. What languages are the extensions available in?
  7. How do I set the user interface language of my extension?
  8. How do I install an extension in my EuroOffice or LibreOffice application under Linux?
  9. How do I install an extension in my EuroOffice or LibreOffice application under Windows?
  10. How do I install an extension in my EuroOffice or LibreOffice application under OSX?
  11. How do I install my EuroOffice MapChart for MS Excel extension in Microsoft Excel?
  12. I have unzipped my downloaded extension. What do I do with all these XML files and stuff?
  13. How to manually upgrade an extension?
  14. I have bought a Professional EuroOffice extension. How can I download it?
  15. How can I change the email address to which you send the download links?
  16. Do the professional extensions contain any identification codes?
  17. I get an error message mentioning Python!
  18. Do the extensions need any installed Java Runtime Environment (JRE) on my system?
  19. The Adaptive Interface does not work! What shall I do?
  20. Downloaded EuroOffice seems to be virus suspected! What shall I do?
  21. I need more help! My question was not answered here!

What is EuroOffice?

EuroOffice is the name of a free and open-source LibreOffice derivative and a set of accompanying free and non-free extensions. Almost all of the extensions support LibreOffice as well as EuroOffice. EuroOffice software package runs only on Windows and Linux distributions.

How is EuroOffice different to LibreOffice?

Some of our current and future extensions require functionality that LibreOffice does not currently provide. We implement these in EuroOffice and hope that LibreOffice will one day take these changes and integrate them to LibreOffice. Currently EuroOffice includes the addition of support for the Adaptive Interface.
With the commercial version of EuroOffice (that includes all of our extensions) we also offer support.

How can I get EuroOffice?

EuroOffice 2017 application is absolutely free, so you can download it here and you can use it. If you want to have our professional extensions then you can purchase whole EuroOffice 2017 Professional application with all of our extensions, or you can download EuroOffice 2017 free version, and you can buy some extensions and customize your office pack. It depends on your needs.

What extensions do you provide and what are the supported platforms?

All of our extensions work on Windows 7, Windows 8, Windows 10 and Linux (32-bit and 64-bit). Our target application is the official build of the latest stable version of LibreOffice (the application that you get from https://www.libreoffice.org/). We do our best however to support older versions of LibreOffice as well.

How do I use the extensions?

The help pages (available through the about box) will do their best to explain the usage of the extensions, but nothing speaks as clearly as an example. Especially these annotated examples for EuroOffice Map Chart and EuroOffice Solver. We also provide manuals and tutorials.

What languages are the extensions available in?

Many of our extensions are available in English, German, French, Spanish, Italian, Polish and Hungarian. This includes the EuroOffice Map Chart and EuroOffice Dictionary extensions. Our most recent extensions have not yet been translated to other languages, so our free extensions are usually available in English and Hungarian. EuroOffice Map Chart is available in Dutch, thanks to the editors of the Dutch CT magazine.

How do I set the user interface language of my extension?

The user interface of the extensions is automatically set to match the language of the user interface in EuroOffice or LibreOffice. If such a localization is not available, English is chosen as default. There is no way to switch to a different language after installation.

How do I install an extension in my EuroOffice or LibreOffice application under Linux?

Installing an extension for current user
There are several ways to install an extension.

  • Using the Extension Manager dialog.
    Open the Extension Manager via Tools-Extension Manager. Click the “Add” button, select the extension in the file chooser dialog and click “OK”. You may need to accept a license or agree to replace an existing version of an extension.
  • From the download dialog
    When you are about to download an extension the browser or e-mail program may show a dialog where you can choose to open the file with EuroOffice (LibreOffice) or to save it on disk. In the first case, EuroOffice (LibreOffice) will be started and installs the extension. You will be asked if you want to continue installing the extension. Press “OK” to install it.
  • By double-clicking
    Double-clicking the extension in a file browser will cause the extension to be installed. The procedure is the same as described before. That is, LibreOffice is started, users are asked if they want to continue the installation, and so on.

Installing an extension for all users

To install extensions for all users it is necessary to have write access to the office installation. Open the Extension Manager dialog via Tools-Extension Manager and click the “Add” button. After having selected an extension one will be asked to install it for oneself or all users. Choose “all users”.

How do I install an extension in my EuroOffice or LibreOffice application under Windows?

You can see above the installation process under Linux. You can use same steps under Windows.

How do I install an extension in my EuroOffice or LibreOffice application under OSX?

Our extensions do not work under OSX!

How do I install my EuroOffice MapChart for MS Excel extension in Microsoft Excel?

EuroOffice MapChart for MS Excel’s installation procedure is very simple. This extension contains a setup.exe and a MapChart.msi file. You can install it with a double-click one of these files, and the installation will be running automatically. You can change the basic settings if you want to, or accept them. When you finished installation, just open your MS Excel and the extension will get place in Extensions menu.
You can uninstall your EuroOffice MapChart for MS Excel in the same way, so use the extension’s installer and do the steps.
EuroOffice MapChart for MS Excel is compatible with MS Excel 2007 or newer versions.

I have unzipped my downloaded extension. What do I do with all these XML files and stuff?

The examples for the EuroOffice extensions are in OpenDocument format. This is the file format of OpenOffice.org and is a standard valuing interoperability with other applications. To this end they are technically made up of a number of XML files packed in a ZIP archive. You should not unpack these files. Simply save the example with the ODS extension (for OpenDocument Spreadsheet) and open the file from LibreOffice Calc.
The same goes for the EuroOffice extensions themselves. LibreOffice extensions are ZIP files with OXT extensions. They contain a number of files that make up the code, data and metadata of the extension. You should not however extract these files. Save the extension as a file with the OXT extension and navigate to this OXT file (for example EuroOffice_Map_Chart.oxt) in the LibreOffice Extension Manager.

How to manually upgrade an extension?

First of all, use Extension Manager for updating your extension, or try to uninstall the old one and install new one.
If it’s not working then there is a way to manually uninstall it and install the new version. To do this:

  • Quit EuroOffice (LibreOffice).
  • If you installed the extension only for yourself, it is in your LibreOffice user profile.
  • Alternatively if you installed the extension for everyone, it is in your EuroOffice (LibreOffice) shared folder. This folder is “c:\Program Files\EuroOffice20xx (or LibreOffice)\share\uno_packages” on Windows. You can delete this folder to remove all shared extensions.
  • Once the old extension is gone, you can start EuroOffice (LibreOffice) and install the new version without problems.

The above method is destructive — it will remove all your user settings and extensions (or just your shared extensions, in the shared case). A somewhat more complicated solution is to manually upgrade the extension without using the Extension Manager.

  • Quit EuroOffice (LibreOffice).
  • Locate the installed extension. It can be either in your user profile or the shared folder under “uno_packages/cache/uno_packages” in a randomly named folder. Within the randomly named folder there is a folder named EuroOffice_Something.oxt.
  • Download the new version of the EuroOffice extension. Note that this is actually a ZIP archive with the OXT extension. Extract its contents. (It may be practical to change the extension to ZIP to simplify this.)
  • Copy the extracted contents of EuroOffice_Something.oxt to the folder named EuroOffice_Something.oxt so that the old files are overwritten with the new. The name and location of the folder should stay the same.
  • After restarting EuroOffice (LibreOffice) take a look in the Extension Manager dialog. If the status of the extension is listed as disabled or unknown, enable it.

I have bought a Professional EuroOffice extension. How can I download it?

Normally your download starts automatically after the payment process. If you pay through a method that does not clear immediately (such as eChecks), you will be sent an email with the download link when the payment has cleared.
In any case after the first download we will send you another email with download details for the next time. Our download links are single-use and are always sent in email to the address you have used with PayPal. This method makes a single click download access possible for our customers without the need for registration and login and without the danger of download links leaking to the internet.
Email is not 100% reliable though. It is possible that an email we sent to you will be delayed or will not arrive at all due to network errors. If you suspect that this may be the case please visit our Customer Downloads page and have a new email sent to you.

How can I change the email address to which you send the download links?

If you still have access to the email address to which we are currently sending the links, then you can use the Customer Downloads page.
If you no longer have access to the old email address, then please contact support@multiracio.com.

Do the professional extensions contain any identification codes?

Yes, all of our professional extensions contain a unique identification code. You don’t have to register yourself on our website and remember your login name and password. We use another way to identify you, and our extensions have some special codes for this identification process. You have a single-use URL, which can be used only once. Every time you use one to access a download a new URL will be sent to you in email. The URL is single-use so that there is no danger of it leaking to the internet.

I get an error message mentioning Python!

Usually two problems can cause Python errors. Some linux distributions have a per-installed alternative Python environment, which is different to EuroOffice’s (LibreOffice’s) own Python bridge. In this case, please install EuroOffice (LibreOffice) with its own Python bridge.
The other problem can be an old Python environment. Our extensions need the latest or the previous version of Python. The latest versions of EuroOffice use the Python version of the LibreOffice (or LibreOffice) built on.
EuroOffice’s installer installs Python system automatically. You can check it among “Optional components”, if you choose Custom setup. If setup of Python on the hard drive is not allowed, please do it like the following:

In case of more error messages about Python system please check your antivirus or firewall setups. Sometimes they can cause problems in contact.

Do the extensions need any installed Java Runtime Environment (JRE) on my system?

Yes, if your system doesn’t have any installed JRE 1.5 or a later version, you must do it before installing any of our extensions! Without JRE you can’t install any extensions at all. If you uninstall your JRE, but you have some installed extensions, they won’t run any more.
You can check your installed JRE in the following page of your EuroOffice’s (LibreOffice’s) Tools – Options submenu.

The Adaptive Interface does not work! What shall I do?

The Adaptive Interface only works in EuroOffice and not LibreOffice. In LibreOffice you can check out its settings window and the about box, but it will not actually do anything useful.

I have downloaded EuroOffice application to my Windows PC and the Avast anti-virus software has alerted me as “suspicious program found”. Does EuroOffice contain malware?

This is a well-known false positive virus warning which is caused by some code patterns accidentally. There’s no security risk at all. In order to install EuroOffice, you may either disable the Avast suit until you finish the installation or you could exclude the installation program from being watched via the “Settings” tab in Avast.

I need more help! My question was not answered here!

Please contact us at support@multiracio.com so that we can help you and possibly add your question to the FAQ to help others!
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